Frequently Asked Questions

Who can use Netasampark?

Netasampark is designed for elected representatives, campaign strategists, office staff, and volunteers who manage voter relationships and outreach programs.

What channels does the platform support?

• WhatsApp Business Platform
• SMS (multiple telecom providers)
• Email (SMTP and transactional providers)
• Voice/IVR calls
• Push notifications via the PWA

Does Netasampark work offline?

Yes. The PWA caches key data locally so teams can continue working in low-connectivity environments. Changes sync automatically when the device reconnects to the internet.

How secure is the platform?

• End-to-end encryption for data in transit
• Field-level encryption for sensitive attributes
• Role-based access control and audit logs
• Dedicated infrastructure per tenant (multi-tenant isolation)
• Regular third-party security audits and GDPR compliance

How do I contact support?

• Email: support@netasampark.com
• In-app chat: Available during business hours
• Phone: Dedicated line for enterprise and SLA-backed plans
• Documentation: docs.netasampark.com

Still have questions? Reach out through any support channel and our team will assist you promptly.