VitePress

Appearance

PWA User Manual ​

Welcome to the Netasampark Progressive Web App (PWA) User Manual! This comprehensive guide will help you master every feature of the platform.

What is the Netasampark PWA? ​

The Netasampark PWA is a modern, mobile-first web application designed specifically for politicians and their teams to:

✅ Manage voter relationships - Comprehensive database with segmentation
✅ Send multi-channel messages - WhatsApp, SMS, Email, and Voice
✅ Run automated campaigns - Journey builder with triggers and actions
✅ Handle grievances - Track and resolve constituent issues
✅ Monitor news - Keyword tracking with instant alerts
✅ Work offline - Full functionality without internet connection
✅ Install as app - Native app experience on any device

Why Progressive Web App? ​

🚀 Works Everywhere ​

  • Mobile: iOS and Android
  • Desktop: Windows, macOS, Linux
  • Tablet: iPad, Android tablets

📴 Works Offline ​

  • View voter data without internet
  • Queue messages for later sending
  • Automatic sync when back online

💾 Install as App ​

  • Add to home screen (mobile)
  • Install from browser (desktop)
  • Receives push notifications
  • Fast startup and smooth performance

🔄 Always Up-to-Date ​

  • No app store updates needed
  • Auto-updates in background
  • Latest features instantly available

Who Should Use This Manual? ​

This manual is designed for:

  • Politicians - Managing constituent relationships
  • Campaign Managers - Running outreach campaigns
  • Team Members - Supporting campaign operations
  • Field Workers - Door-to-door and booth management
  • Communication Staff - Message creation and sending

Manual Structure ​

This manual is organized by feature area for easy navigation:

🚀 Getting Started ​

📊 Dashboard ​

👥 Voter Management ​

📱 Messaging ​

💬 WhatsApp Inbox ​

🎯 Campaigns ​

📝 Surveys ​

📅 Events ​

📰 News Monitoring ​

🎫 Grievances ​

🚶 Field Operations ​

👥 Team Management ​

📊 Reports ​

⚙️ Settings ​

📴 Offline Mode ​

📱 Mobile Features ​

🔧 Troubleshooting ​

Quick Navigation ​

🚀 New Users

First time using the app?

Installation Guide →

👥 Voter Management

Build your voter database

Get Started →

📱 Send Messages

Reach your constituents

Learn How →

🎯 Campaigns

Automate your outreach

Build Campaign →

Key Concepts ​

Voters ​

Your constituent database - people you want to communicate with. Each voter record includes:

  • Personal information (name, phone, email)
  • Location data (constituency, booth)
  • Tags and custom fields
  • Interaction history
  • Notes and tasks

Segments ​

Dynamic groups of voters based on filters. Examples:

  • Age group 18-25
  • Specific constituency
  • Tagged with "supporter"
  • Attended event X

Templates ​

Pre-approved message formats required for WhatsApp. Templates include:

  • Fixed text with variables
  • Media attachments
  • Call-to-action buttons
  • Must be approved by WhatsApp

Campaigns ​

Multi-step automated communication journeys:

  • Trigger conditions
  • Actions (send message, wait, add tag)
  • Branches based on engagement
  • Analytics and optimization

Journey Builder ​

Visual interface for creating campaigns:

  • Drag-and-drop nodes
  • Connect with arrows
  • Configure triggers and actions
  • Test and deploy

System Requirements ​

Minimum Requirements ​

  • Mobile: Android 8+ or iOS 13+
  • Desktop: Modern browser (Chrome 90+, Safari 14+, Firefox 88+)
  • Internet: 2G minimum (3G/4G/WiFi recommended)
  • Storage: 100MB free space
  • Mobile: Android 11+ or iOS 14+
  • Internet: 4G/WiFi for best performance
  • Storage: 500MB free space
  • RAM: 4GB+ for smooth multitasking

Privacy & Security ​

Your data security is our top priority:

✅ Multi-tenancy - Complete isolation from other users
✅ Encryption - All data encrypted at rest and in transit
✅ Access Control - Role-based permissions
✅ Audit Logs - Complete activity tracking
✅ GDPR Compliant - European data protection standards
✅ Regular Backups - Automatic daily backups

Getting Help ​

In-App Help ​

  • Click the ? icon in the top-right corner
  • Access contextual help for current page
  • View video tutorials

Support Channels ​

  • Documentation: You're reading it!
  • Email: support@netasampark.com
  • Phone: Available for enterprise plans
  • Chat: In-app chat during business hours

Common Issues ​

Tips for Success ​

🎯 Start Small ​

  • Import 10-20 voters initially
  • Send test messages to yourself
  • Create simple campaigns first
  • Gradually expand usage

📊 Monitor Performance ​

  • Check dashboard daily
  • Review delivery rates
  • Analyze engagement metrics
  • Optimize based on data

👥 Train Your Team ​

  • Share this manual with team
  • Assign roles appropriately
  • Set up workflows
  • Regular training sessions

🔄 Keep Data Updated ​

  • Remove duplicates regularly
  • Update voter information
  • Archive inactive voters
  • Add notes after interactions

What's New ​

Latest Features (v1.0.0) ​

  • ✅ WhatsApp bi-directional inbox
  • ✅ Keyword news monitoring
  • ✅ Enhanced offline mode
  • ✅ QR code scanning
  • ✅ Business hours automation
  • ✅ Improved campaign analytics

View Full Changelog →

Next Steps ​

Choose where to start based on your needs:

  1. New to the Platform?
    → Install the PWA

  2. Ready to Add Voters?
    → Voter Management Guide

  3. Want to Send Messages?
    → Messaging Guide

  4. Building a Campaign?
    → Campaign Creation

Let's get started! Click on any topic above or use the sidebar to navigate through the manual.