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General FAQs

Frequently asked questions about Netasampark.

Platform Questions​

What is Netasampark?​

Netasampark is an enterprise-grade platform for political communication, citizen engagement, voter management, and grievance redressal.

Who can use Netasampark?​

  • Politicians and elected representatives
  • Political party administrators
  • Team members and volunteers
  • Citizens (for grievance submission)

What are the system requirements?​

See System Requirements for complete details.

Account & Access​

How do I create an account?​

Contact your administrator to create an account. For politicians, accounts are created by super admins.

I forgot my password. How do I reset it?​

Use the "Forgot Password" link on the login page or contact support.

Can I have multiple accounts?​

Yes, you can have multiple accounts with different roles if needed.

Messaging​

Which messaging channels are supported?​

  • WhatsApp Business API
  • SMS (via Twilio/Msg91)
  • Email (via Brevo/SendGrid)
  • IVR/Voice calls (via Exotel)
  • Push notifications

How do I send a message?​

  1. Navigate to Messaging
  2. Select channel (WhatsApp, SMS, Email)
  3. Choose recipient
  4. Compose message
  5. Send

Can I schedule messages?​

Yes, you can schedule messages for later delivery.

What is the message delivery rate?​

Delivery rates vary by channel:

  • WhatsApp: 95%+
  • SMS: 98%+
  • Email: 90%+

Voter Management​

How do I import voters?​

  1. Prepare CSV file with voter data
  2. Navigate to Voters → Import
  3. Upload CSV file
  4. Map columns
  5. Import

Can I export voter data?​

Yes, you can export voter data in CSV format.

How do I segment voters?​

Use the Segmentation feature to create voter segments based on criteria.

Billing & Credits​

How does the credit system work?​

Credits are allocated to your account and deducted when you send messages.

How do I add credits?​

Contact your administrator or use the wallet top-up feature.

What are the credit costs?​

  • WhatsApp: 1 credit per message
  • SMS: 1 credit per message
  • Email: 0.5 credits per message
  • IVR: 2 credits per call

Technical​

Is the API documented?​

Yes, see API Documentation.

Can I integrate with other systems?​

Yes, the platform provides REST APIs and webhooks for integration.

What is the API rate limit?​

  • Public endpoints: 60 requests/minute
  • Authenticated endpoints: 120 requests/minute

Support​

How do I get support?​

  • Check the documentation
  • Contact support via email
  • Submit a support ticket

Is there a community forum?​

Yes, join our community for discussions and updates.

Still have questions? Contact Support