Glossary
Common terms and definitions used in Netasampark documentation.
A
API - Application Programming Interface. A set of protocols and tools for building software applications.
Authentication - The process of verifying the identity of a user or system.
Authorization - The process of determining what actions a user or system is allowed to perform.
B
Broadcast - Sending a message to multiple recipients simultaneously.
Booth - A polling booth or voting location.
C
Campaign - A coordinated series of messages or activities aimed at achieving a specific goal.
Constituency - A geographical area represented by an elected official.
Credit - A unit of currency used for sending messages and using platform features.
CSV - Comma-Separated Values. A file format for storing tabular data.
D
Dashboard - A visual display of key metrics and information.
Delivery Status - The status of a sent message (sent, delivered, read, failed).
E
Event - A scheduled activity or gathering.
Export - Downloading data from the platform in a file format.
F
Fallback - An alternative provider or method used when the primary one fails.
Field Operations - Activities conducted outside the office, such as door-to-door visits.
G
Geocoding - Converting addresses to geographic coordinates.
Grievance - A complaint or issue raised by a citizen.
GDPR - General Data Protection Regulation. European data protection law.
H
Health Check - A test to verify that a service or system is functioning correctly.
HTTPS - Hypertext Transfer Protocol Secure. Encrypted HTTP protocol.
I
Import - Uploading data into the platform from a file.
Integration - Connecting the platform with external services or systems.
IVR - Interactive Voice Response. Automated phone system.
J
Journey - An automated workflow or sequence of actions.
M
Message Template - A pre-approved message format for business messaging.
Multi-channel - Supporting multiple communication channels (WhatsApp, SMS, Email, etc.).
N
NLP - Natural Language Processing. AI technology for understanding human language.
O
Offline Mode - Ability to use the application without an internet connection.
OTP - One-Time Password. A temporary password for authentication.
P
PWA - Progressive Web App. A web application that works like a native app.
Provider - A third-party service provider (e.g., Twilio, Brevo).
R
Rate Limit - A restriction on the number of requests that can be made in a given time period.
RBAC - Role-Based Access Control. A security model based on user roles.
REST API - Representational State Transfer API. A web service architecture.
S
Segment - A group of voters or users with common characteristics.
SLA - Service Level Agreement. A commitment to service quality.
SMS - Short Message Service. Text messaging.
T
Template - A pre-defined message format.
Token - A credential used for API authentication.
U
Uptime - The percentage of time a service is available.
V
Voter - A registered voter in the database.
Voter Slip - A document containing voter information.
W
Webhook - A callback mechanism for real-time event notifications.
WhatsApp Business API - Official WhatsApp API for business messaging.
Looking for more terms? Contact Support to suggest additions.