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Custom Workflows

Create and manage custom workflows in Netasampark.

Workflow Builder​

Creating Workflows​

  1. Navigate to Workflows
  2. Click "Create Workflow"
  3. Define triggers
  4. Add actions
  5. Set conditions
  6. Test workflow
  7. Activate

Workflow Components​

Triggers​

  • New grievance submitted
  • Message received
  • Campaign started
  • Status changed
  • Scheduled time

Actions​

  • Send notification
  • Assign task
  • Update status
  • Create record
  • Send message

Conditions​

  • If/else logic
  • Multiple conditions
  • Time-based conditions
  • Data-based conditions

Example Workflows​

Auto-Assign Grievance​

Trigger: New grievance submitted
Condition: Category = "Infrastructure"
Action: Assign to Infrastructure Department

Escalation Workflow​

Trigger: Grievance status = "In Progress"
Condition: Time since assignment > 48 hours
Action: Escalate to Department Head

Campaign Follow-up​

Trigger: Campaign completed
Condition: Voter responded = false
Action: Send follow-up message after 3 days

Workflow Management​

Testing​

  • Test with sample data
  • Validate conditions
  • Check actions
  • Review logs

Monitoring​

  • Workflow execution logs
  • Success/failure rates
  • Performance metrics
  • Error tracking

API Integration​

Create Workflow​

POST /api/workflows
{
  "name": "Auto Assign Infrastructure",
  "trigger": "grievance.submitted",
  "conditions": [
    {
      "field": "category",
      "operator": "equals",
      "value": "infrastructure"
    }
  ],
  "actions": [
    {
      "type": "assign",
      "target": "department",
      "value": "infrastructure-dept"
    }
  ]
}

Next Steps​