Known Issues
List of known issues and workarounds.
Active Issues
Issue #001: WhatsApp Template Approval Delay
Status: Active
Severity: Medium
Description: WhatsApp template approval can take 24-48 hours.
Workaround: Use pre-approved templates or plan ahead.
ETA: Ongoing
Issue #002: Large CSV Import Timeout
Status: Active
Severity: Low
Description: CSV imports with 100K+ rows may timeout.
Workaround: Split large files into smaller batches (50K rows each).
ETA: Q1 2025
Issue #003: SMS Delivery Status Delay
Status: Active
Severity: Low
Description: SMS delivery status updates may be delayed by 5-10 minutes.
Workaround: Check status after 10 minutes.
ETA: Q1 2025
Resolved Issues
Issue #004: API Rate Limit Headers Missing
Status: Resolved
Resolved: 2024-12-20
Fix: Added rate limit headers to all API responses.
Issue #005: Grievance Email Notifications
Status: Resolved
Resolved: 2024-12-18
Fix: Fixed email notification delivery for grievance updates.
Reporting Issues
To report a new issue:
- Check if it's already listed here
- Submit a support ticket
- Include detailed information
- Attach screenshots if applicable
Found a bug? Contact Support