Skip to main content

Contact Support

Get help with Netasampark.

Support Channels​

Email Support​

Support Tickets​

Submit a support ticket through the admin panel:

  1. Navigate to Support → Tickets
  2. Click New Ticket
  3. Fill in the form
  4. Submit

Phone Support​

  • Support Hotline: +91-XXXXX-XXXXX
  • Hours: Monday-Friday, 9 AM - 6 PM IST

Community Forum​

Join our community forum for discussions and peer support.

Before Contacting Support​

  1. Check Documentation: Review relevant documentation
  2. Check FAQs: See if your question is answered
  3. Check Known Issues: Review known issues list
  4. Gather Information: Collect error messages, logs, screenshots

What to Include​

When contacting support, include:

  • Your account email
  • Description of the issue
  • Steps to reproduce
  • Error messages (if any)
  • Screenshots (if applicable)
  • Browser/device information

Response Times​

  • Critical Issues: Within 2 hours
  • High Priority: Within 4 hours
  • Normal Priority: Within 24 hours
  • Low Priority: Within 48 hours

Emergency Support​

For critical production issues, contact emergency support:

Need immediate help? Check the FAQs or Known Issues