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Notification Settings

Notification configuration and management.

Notification Types​

System Notifications​

  • System updates
  • Maintenance alerts
  • Security alerts
  • Feature announcements

Activity Notifications​

  • New messages
  • Campaign updates
  • Grievance status changes
  • Task assignments

Reminder Notifications​

  • Upcoming events
  • Pending tasks
  • SLA deadlines
  • Follow-ups

Channel Configuration​

Email Notifications​

// Enable/disable email notifications
$user->notification_preferences = [
    'email' => [
        'enabled' => true,
        'types' => ['system', 'activity', 'reminders'],
    ],
];

SMS Notifications​

// SMS notification settings
$user->notification_preferences = [
    'sms' => [
        'enabled' => true,
        'types' => ['urgent', 'reminders'],
    ],
];

Push Notifications​

// Push notification settings
$user->notification_preferences = [
    'push' => [
        'enabled' => true,
        'types' => ['activity', 'reminders'],
    ],
];

Quiet Hours​

Configuration​

// Set quiet hours
$user->quiet_hours = [
    'enabled' => true,
    'start' => '22:00',
    'end' => '08:00',
    'timezone' => 'Asia/Kolkata',
];

Notification Templates​

Custom Templates​

  • Welcome message
  • Password reset
  • Status updates
  • Reminders

Best Practices​

  1. Respect Preferences: Honor user preferences
  2. Opt-out Easy: Make it easy to unsubscribe
  3. Frequency Control: Allow frequency control
  4. Channel Choice: Let users choose channels
  5. Quiet Hours: Respect quiet hours