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Citizen User Guide

Complete guide for citizens using the Netasampark Grievance Portal.

Getting Started​

Accessing the Portal​

  1. Navigate to https://grievance.netasampark.com
  2. Browse available information
  3. Submit grievances as needed

Submitting a Grievance​

Anonymous Submission​

  1. Navigate to Submit Grievance
  2. Fill in grievance details
  3. Select category
  4. Upload attachments if needed
  5. Submit

Registered Submission​

  1. Create account or login
  2. Navigate to Submit Grievance
  3. Fill in details
  4. Submit
  5. Track status

Tracking Grievances​

Viewing Status​

  1. Login to your account
  2. Navigate to My Grievances
  3. View grievance status
  4. Check updates

Updating Grievance​

  1. Select grievance
  2. Add comments
  3. Upload additional documents
  4. Submit update

Best Practices​

  1. Clear Description: Provide clear and detailed descriptions
  2. Relevant Category: Select appropriate category
  3. Attachments: Include relevant documents
  4. Follow-up: Follow up on grievances
  5. Feedback: Provide feedback on resolution

Troubleshooting​

Common Issues​

Issue: Cannot submit grievance

  • Check required fields
  • Verify file size limits
  • Try again

Issue: Cannot track grievance

  • Verify tracking number
  • Check email for updates
  • Contact support

Need more help? Check the FAQs or Contact Support