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Creating Grievances

This guide explains how citizens can submit grievances through the Netasampark Grievance Portal.

Submission Methods​

1. Web Portal​

Visit the grievance portal website and click "Submit Grievance":

<form action="/api/grievances" method="POST">
  <input type="text" name="subject" required>
  <textarea name="description" required></textarea>
  <select name="category" required>
    <option value="infrastructure">Infrastructure</option>
    <option value="water">Water Supply</option>
    <option value="electricity">Electricity</option>
    <option value="sanitation">Sanitation</option>
    <option value="other">Other</option>
  </select>
  <input type="file" name="attachments" multiple>
  <button type="submit">Submit</button>
</form>

2. Mobile App​

Use the Netasampark mobile app:

  1. Open the app
  2. Navigate to "Grievances"
  3. Tap "Submit New"
  4. Fill in the form
  5. Attach photos if needed
  6. Submit

3. SMS​

Send SMS to the grievance number:

GRIEVANCE <Category> <Description>

Example:

GRIEVANCE Infrastructure Pothole on Main Street near City Hall

4. WhatsApp​

Send a message to the grievance WhatsApp number:

  1. Start with "GRIEVANCE"
  2. Include category
  3. Provide description
  4. Attach photos if available

Required Information​

Mandatory Fields​

  • Subject: Brief title (max 100 characters)
  • Description: Detailed description (min 20 characters)
  • Category: Select from available categories
  • Location: Address or landmark

Optional Fields​

  • Contact Information: Phone/Email (for updates)
  • Attachments: Photos, documents (max 5MB each)
  • Priority: Urgent/Normal/Low (default: Normal)

Anonymous Submission​

You can submit grievances anonymously:

  • No registration required
  • No personal information needed
  • Track using grievance ID only
  • Limited to status checking

Registered Submission​

Benefits of registered submission:

  • Real-time notifications
  • Email/SMS updates
  • Response capability
  • History tracking
  • Rating system access

Grievance Categories​

Infrastructure​

  • Roads and bridges
  • Public buildings
  • Street lighting
  • Parks and recreation

Water Supply​

  • Water quality issues
  • Supply interruptions
  • Leakage complaints
  • New connection requests

Electricity​

  • Power outages
  • Voltage issues
  • Street light repairs
  • New connection requests

Sanitation​

  • Garbage collection
  • Drainage issues
  • Public toilets
  • Waste management

Other​

  • Any other civic issues
  • Suggestions
  • Complaints

Best Practices​

  1. Be Specific: Provide exact location and details
  2. Include Photos: Visual evidence helps faster resolution
  3. Follow Up: Check status regularly
  4. Be Patient: Complex issues may take time
  5. Provide Feedback: Rate the resolution

API Example​

Submit Grievance​

curl -X POST https://api.netasampark.com/api/grievances \
  -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "Pothole on Main Street",
    "description": "Large pothole causing traffic issues",
    "category": "infrastructure",
    "location": "Main Street, Near City Hall",
    "priority": "urgent",
    "anonymous": false
  }'

Response​

{
  "success": true,
  "message": "Grievance submitted successfully",
  "data": {
    "id": "GRV-2024-001234",
    "status": "submitted",
    "submitted_at": "2024-01-15T10:30:00Z",
    "estimated_resolution": "2024-01-22T10:30:00Z"
  }
}

Next Steps​