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Grievance Reports

Comprehensive reporting and analytics for grievance management.

Report Types​

1. Summary Reports​

  • Daily summary
  • Weekly summary
  • Monthly summary
  • Yearly summary

2. Performance Reports​

  • Department performance
  • Officer performance
  • Category-wise performance
  • Priority-wise performance

3. SLA Reports​

  • Compliance reports
  • Breach analysis
  • Extension reports
  • Trend analysis

4. Citizen Reports​

  • Submission trends
  • Satisfaction ratings
  • Response time analysis
  • Category preferences

Dashboard Metrics​

Key Metrics​

  • Total Grievances: All-time count
  • Active Grievances: Currently in progress
  • Resolved Today: Daily resolution count
  • SLA Compliance: Overall compliance percentage
  • Average Resolution Time: Mean resolution time
  • Citizen Satisfaction: Average rating

Visualizations​

  • Line charts (trends)
  • Bar charts (comparisons)
  • Pie charts (distribution)
  • Heat maps (geographic)

Custom Reports​

Report Builder​

  1. Select report type
  2. Choose date range
  3. Apply filters
  4. Select metrics
  5. Choose visualization
  6. Generate report

Available Filters​

  • Date range
  • Status
  • Category
  • Priority
  • Department
  • Location
  • Assigned to

Export Options​

  • PDF
  • Excel
  • CSV
  • JSON
  • Email

Scheduled Reports​

Automatic Reports​

  • Daily summary (email)
  • Weekly performance (email)
  • Monthly compliance (email)
  • Quarterly analysis (email)

Configuration​

  1. Navigate to Reports
  2. Click "Schedule Report"
  3. Select report type
  4. Set frequency
  5. Choose recipients
  6. Save schedule

API Reports​

Generate Report​

POST /api/grievances/reports/generate
{
  "type": "performance",
  "date_from": "2024-01-01",
  "date_to": "2024-01-31",
  "filters": {
    "department": "dept-123",
    "category": "infrastructure"
  },
  "format": "pdf"
}

Get Report​

GET /api/grievances/reports/{report_id}

List Reports​

GET /api/grievances/reports?type=performance&page=1

Analytics​

Trend Analysis​

  • Submission trends
  • Resolution trends
  • Category trends
  • Seasonal patterns

Predictive Analytics​

  • Forecast submissions
  • Resource planning
  • Capacity management
  • Risk assessment

Best Practices​

  1. Regular Review: Check reports weekly
  2. Action Items: Act on insights
  3. Share Reports: Distribute to stakeholders
  4. Compare Periods: Track improvements
  5. Document Findings: Maintain records