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Status Tracking

Real-time tracking of grievance status and updates.

Tracking Methods​

1. Web Portal​

  • Login to your account
  • Navigate to "My Grievances"
  • View status and updates
  • Download status report

2. Mobile App​

  • Open the app
  • Go to "My Grievances"
  • View real-time updates
  • Receive push notifications

3. SMS Updates​

  • Automatic SMS on status change
  • Reply with grievance ID for status
  • Format: STATUS GRV-2024-001234

4. WhatsApp​

  • Send grievance ID to WhatsApp number
  • Receive instant status update
  • Get photo updates if available

5. Email Notifications​

  • Status change emails
  • Weekly summary
  • Resolution confirmation

Status Types​

Submitted​

  • Color: Blue
  • Meaning: Grievance received, awaiting review
  • Next Step: Assignment to department

In Progress​

  • Color: Orange
  • Meaning: Work has begun
  • Next Step: Regular updates expected

Resolved​

  • Color: Green
  • Meaning: Issue resolved, awaiting confirmation
  • Next Step: Confirm or reopen

Closed​

  • Color: Gray
  • Meaning: Case closed
  • Next Step: None (can view history)

Rejected​

  • Color: Red
  • Meaning: Grievance rejected
  • Next Step: Appeal if needed

Timeline View​

Each grievance shows:

  • Submitted: Date and time
  • Assigned: When assigned to department
  • In Progress: When work started
  • Resolved: Resolution date
  • Closed: Final closure date

Notifications​

Real-time Updates​

  • Status changes
  • New comments
  • Assignment updates
  • Resolution notifications

Notification Channels​

  • In-app notifications
  • Email
  • SMS
  • WhatsApp
  • Push notifications (mobile)

API Tracking​

Get Status​

curl -X GET https://api.netasampark.com/api/grievances/{id}/status \
  -H "Authorization: Bearer {token}"

Response​

{
  "success": true,
  "data": {
    "id": "GRV-2024-001234",
    "status": "in_progress",
    "current_stage": "Work in progress",
    "progress_percentage": 60,
    "estimated_completion": "2024-01-20T10:00:00Z",
    "timeline": [
      {
        "status": "submitted",
        "timestamp": "2024-01-15T10:30:00Z",
        "comment": "Grievance submitted"
      },
      {
        "status": "in_progress",
        "timestamp": "2024-01-16T09:00:00Z",
        "comment": "Assigned to Infrastructure Department"
      }
    ]
  }
}

Status History​

View complete history:

  • All status changes
  • Comments and updates
  • Attachments
  • Resolution evidence

Next Steps​