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Email Messaging

Send email messages to voters and citizens using the email integration.

Overview​

The PWA supports email messaging through:

  • Brevo (Sendinblue) (Primary)
  • SendGrid (Fallback)

Features​

  • Send individual emails
  • Broadcast to multiple recipients
  • HTML email support
  • Email templates
  • Delivery tracking
  • Bounce handling

Sending Emails​

Individual Email​

  1. Navigate to Messaging → Email
  2. Click New Email
  3. Enter recipient email address
  4. Enter subject
  5. Compose email body (HTML or plain text)
  6. Add attachments (optional)
  7. Click Send

Broadcast Email​

  1. Navigate to Messaging → Email → Broadcast
  2. Select recipient segment or upload CSV
  3. Enter subject
  4. Compose email body
  5. Schedule for later (optional)
  6. Click Send Broadcast

Email Templates​

Using Templates​

  1. Navigate to Messaging → Templates
  2. Browse available templates
  3. Select template
  4. Fill in variables
  5. Send email

Template Variables​

  • {{name}} - Recipient name
  • {{constituency}} - Constituency name
  • {{date}} - Current date
  • Custom variables

HTML Emails​

Creating HTML Emails​

  1. Use HTML editor
  2. Design email layout
  3. Add images (hosted URLs)
  4. Test in email clients
  5. Send

Best Practices​

  • Use responsive design
  • Keep width under 600px
  • Use web-safe fonts
  • Optimize images
  • Test in multiple clients

Delivery Status​

Track email delivery:

  • Sent: Email sent to provider
  • Delivered: Email delivered to inbox
  • Opened: Recipient opened email
  • Clicked: Recipient clicked link
  • Bounced: Email bounced
  • Failed: Delivery failed

Best Practices​

  1. Subject Lines: Clear and compelling
  2. Content: Relevant and valuable
  3. Timing: Send during business hours
  4. Personalization: Use recipient names
  5. Unsubscribe: Include unsubscribe link
  6. Compliance: Follow email regulations

Troubleshooting​

Email Not Sending​

  • Check email provider status
  • Verify recipient email format
  • Check credit balance
  • Verify provider configuration

Bounce Handling​

  • Invalid email addresses are automatically marked
  • Review bounce reports
  • Remove invalid addresses

Next Steps​

Need help? Check the FAQs or Contact Support